Receptionist - Coppertop

Full time Receptionist

Purpose of the job

Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the practice manager.

Responsible to

The Practice Manager

Employment duties

· Perform a high-quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with GDC guidelines and practice policies

· Establish and maintain productive working relationships with all members of the dental team

· Liaise with the practice manager on all matters concerning administration, pay and service conditions

· Assist with the supervision of the trainee receptionist in the practice

· Take reasonable care for your own health and safety and that of others who may be affected by your acts of omissions at work

Key tasks

· Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner

· Use initiative to respond to patient enquires via email, social media or face to face

· Receive and deal with patient and visitors in a pleasant and prompt manner

· Keep patients informed of any delays and offer refreshments

· Notify dentists/hygienists of patients arrivals

· Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required

· Prepare patient records and day sheets for each dentist/Hygienist

· Take responsibility of appointment book, use of short notice list to fill cancellations and gaps in the diary.

· Follow up patients who do not book appointments at time of departure using SOE care manager or equivalent, at agreed time interval.

· Execute maximum recall bookings at time of patient departure

· Follow up FTAs and take penalty payments were appropriate

· Collect and record patient payments and pursue any debts in accordance with the practice payments policy.

· Sales of treatment plans, dental plans, finance plans and dental products as recommended by the practitioner.

· Follow computer procedures to ensure that patient records are properly maintained

· Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies

· Ensure SOE or equivalent emails and texts are going out and highlight any problems to your manager.

· Receive, process and distribute all incoming and outgoing mail and parcels.

· Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out

· Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints

· Prepare consent forms for planned treatment

· Distribute Clinipads to update patient details, medical history and market consent

· Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice

· To undertake all general office duties, such as photocopying, scanning etc.

· Preparation of cashing up reports at the end of the day, ensuring monies are accounted for and that payments of cash, cheques and debit/credit cards are logged correctly.

· Complete and record compliance tasks as directed by your manager on the Apolline Basil or equivalent compliance tool.

· Keep the kitchen, patient’s toilet and reception area tidy and welcoming

· Identify his/her own training and development needs and undertake appropriate training as agrees with the line manager during appraisal

· Provide feedback on the performance of any trainee receptionists that you supervise

· Assist throughout the practice and perform such other tasks as reasonably requested by the practice manager

· Attend all practice meetings as requested

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